Printer Preview Crashes / Closes

  • Hello


    I was hoping that someone could help me out. I have a problem with Print Preview. If I open any workbook and click on Print Preview I receive the "Microsoft Excel has encountered a Problem" error message. It closes Excel. I receive the error after I hit the "Print" button or the "OK" button in Setup. Both in Printer Preview.


    I have a Sony Vaio Desktop with Excel 2000 and a HP PSC 1210 Printer. Here is what I have tried so far:


    1. Reinstalled Print Drivers for the 1210
    2. Added HP LaserJet 4 Printer and made it the default printer
    3. Installed all of the MS Office updates
    4. Installed the latest Video Drivers for the Vaio
    5. Uninstalled / Reinstalled Office 2000


    I am out of ideas. Does anyone have any ideas that might work.


    Thanks


    Stack

  • Re: Printer Preview Crashes / Closes


    Did you actually add the HP4 to your comp or just intstalled it.

    [SIZE=2]I should change my name to STUMBED![/SIZE]

  • Re: Printer Preview Crashes / Closes


    It could be the driver for your pinter. Since your computer is a HP try reinstalling with the "HP Laserjet 4 Plus" Driver this is a generic hp driver that should work for all HPs. If that doesnt help you should look at hp.com for driver updates specific to your printer. Let me know if this helps.

    [SIZE=2]I should change my name to STUMBED![/SIZE]

  • Re: Printer Preview Crashes / Closes


    I just reinstalled the HP 4 Plus driver, and removed the HP 1210. I get the same result. The driver that I am using for the 1210 is the latest driver on HP.com. I have all but ruled out printer drivers

  • Re: Printer Preview Crashes / Closes


    Also check the compatability with the printer cable some reguire to ie1354 cables to allow full function. Also are there any other programs that are experienceing problems or is it just excell?

    [SIZE=2]I should change my name to STUMBED![/SIZE]

  • Re: Printer Preview Crashes / Closes


    The printer cable has worked fine in the past. The program has not experienced this problem until recently. The PC has been working since late March.


    The problem only exists in Excel. Print Preview works fine in Word and other MS programs.

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