User lost ability to open exisiting Excel files: what questions do I ask to help him?

  • Using Vista and Excel 2007.
    One of my co-workers had a computer crash a few days ago.
    Since then, he can open a new Excel file, but not an exisiting one.
    Not one saved on his computer, not one on a network server - nothing.

    As the most handy Excel monkey, I am trying to help him until IT gets around to calling back.
    I usually do a shut down and reboot, and clear tmp files.

    What else can y'all suggest?


Participate now!

Don’t have an account yet? Register yourself now and be a part of our community!