Re: Unable to Calculate the Reduction Percentage
- In the baseline row 18, arethe number or incidents per quarter? Since for monthly average, he just takesthe number of incidents and divides by 4.
- In the baseline, you do not relate the number of incidentsto the number of servers (e.g. average incidents per server, or something likethat), yet in the main section, your reduction % is showing the percentage ofservers without incidents as far as I can see (except shown as a negative %).Surely the baseline needs to be comparable to the main section otherwise it'snot very useful?
Again, I might just not be understanding the aim properly 
I guess the main issue for me is what the reduction % shouldbe showing?
Because intuitively I would think that this would show the reduction in thenumber of incidents per server compared to the previous month, or the baseline.
Based on what it currentlycalculates, I would guess maybe it's trying to show the reduction in serverutility caused by incidents?
[FONT="Times New Roman"]Hope I can help a bit once I understand whatyou are actually trying to do
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