Posts by mariadnj

I understand. I appreciate everything you've helped me with thus far! Keep on doing great work! You've been amazing with the help you've given me!

Good Morning!
I attached a mockup and it has 3 separate sheets to compare so you can get an idea of what I'm running into. What's happening is if 1 rep. only has 5 items that apply to a phone call, they get more hits when a negative item is marked. Then say another rep. has all items that apply to their phone call, their No's are counted a lesser points removed, leaving it not equal between people and scenarios. Sheet 1 and 2 show the ratio difference I'm talking about (was completely my fault because I didn't realize it would work out this way). Sheet 3 shows how I need it to work, which is basically, the N/A column to also be a positive, IF it doesn't apply. I appreciate your patience and help. I'm not the best at Excel and how it all works out in the end.
If a calculation of possible score renders everyone with the same opportunity, no matter how many Yes's apply, then yes, that would be what's needed.

Ali, I used it and think I gave incorrect information. I have been playing with it but have had no luck. It does need the N/A column. Is that possible? If it's not, I can just mark yes, whether it applies or not but I completely didn't know if would affect the score (opportunity for higher score) without being in there. Anyway you could help me again? (I feel so bad for asking again being I didn't understand how it would work.)

Yes! I seems to work exactly how I want it to. I will begin using it immediately and let you know if any other questions pop up! I do have another question. If I want to change the weight on items, can I simply update the number in column A and it'll take without having to do anything else?

Good Morning and Happy New Year!

First, let me say thank you for all of your help so far. I greatly appreciate it!

On the form, I would say that I only need the columns that have Y/N in them, since the N/A column means it doesn't apply to that phone call. That way, if it's not factored, it doesn't affect the score (right?). On the automatic fail, they just 1 of them marked and that would cause it to be a failing call. So, if any one of those 3 things happen, they automatically fail. I did play with the numbers the other day and when I changed the weight on those failing items, I really increased it, and it would compute an overall score of 1% but couldn't get it to go any lower than that (that was with all "yes's" and one autofail).

Such Progress! I did notice that I don't have the automatic fail calculated in my average, probably the problem. I look forward to the further help and you, my friend, are ROCKSTAR!!! Thank you a ton for getting me this far!

Yes! For the columns. I notice you put Y and N in the same, which is great. When I get to the Automatic Fail and type Y, it doesn't change. Can that weight be really high to somehow bring the score a lot lower (basically that's a huge fail). And in the future, if the weights need to be adjusted, is that something I can just type over?

I'm not sure what that is, but if it's hidden and people can't make changes, yes, that would work for me. I tried created a hidden column for the weighted numbers but couldn't get it to work correctly.

I've added the weight to the categories to provide some scale of importance. It really doesn't matter (to me) what numbers are used for necessary weighted formula, as long as they're equivalent to this scale, it works.

Attached is the form I created. The fields are marked with Y under yes and N under no. N/A has no bearing on the score and the automatic fail columns also bare no weight right now. I'm not sure if this is something that can be done or not. Which is why I turned here for help. Thanks!

Let me try to explain what it is. It's a call scoring form for a Call Center. Items that are marked as Y and N if they were completed correctly. I have a cell that averages the Y's and N's to compute a %score but I need some of the items to have more weight than others. I will attach a workbook.

Good Morning! I'm not too familiar with it but something simple (at least to me lol) would be grading them on a 1-5 scale with 5 being most important in weight.

Hello!
I have created a form and the average is computed based off of "Yes's" and "No's" rather than numbers. This is in two columns and they're averaged in a separate cell. I need to put weighted numbers on the yes's and no's due to their importance. Is this possible using a simple letter? If so, can someone guide me? I appreciate any help!